Privacy Policy

PRIVACY POLICY Last updated: April 19, 2026

 

Who We Are

 

Kinova Labs LLC ("we," "us," or "our") operates the website kinovalabs.co (the "Site"). We provide premium health and wellness supplements. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase using our Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

 

Information We Collect

 

Personal Identification Information

We collect personal identification information when you interact with our Site, such as when creating an account, placing an order, subscribing to our newsletter, or contacting customer service. This may include:

  • Contact Information: Full name, email address, mailing address, billing address, shipping address, and phone number
  • Payment Information: Credit card or other payment details needed to process orders. Payment information is processed securely by third-party processors and is not stored on our servers
  • Account Information: Username, password, security questions, preferences and settings
  • Transaction Information: Items you view, add to cart, purchase, return, exchange or cancel, and your past transactions
  • Communications: Information you include when contacting our support team or otherwise communicating with us
  • Authentication Data: Information to confirm product authenticity where applicable, including photos and product descriptions

Non-Personal Identification Information

We may automatically collect non-personal identification information whenever you interact with our Site, including:

  • Browser and Device Information: Browser type, device type, operating system, and internet service provider
  • Log Data: IP address, visited pages, visit time and duration, and other usage statistics

Cookies and Tracking Technologies

Our Site uses cookies to improve your experience. Cookies are small files stored on your device that help remember settings and preferences and track site usage. You can configure your browser to refuse cookies or alert you when cookies are sent.

 

How We Use Your Personal Information

 

We may use your personal information for the following purposes:

  • To Provide, Tailor, and Improve the Services: To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience
  • To Personalize User Experience: To remember your preferences and recommend products relevant to your purchases
  • Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text, or postal mail, and to show you relevant online advertisements. You can unsubscribe from promotional emails at any time
  • Security and Fraud Prevention: To authenticate your account, provide a secure payment experience, and detect or take action against fraudulent or malicious activity
  • Communicating with You: To provide customer support and respond to inquiries
  • Legal Reasons: To comply with applicable law, respond to legal process, and enforce our terms and policies

 

How We Protect Your Data

 

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, or disclosure. Sensitive data exchanged between the Site and users is encrypted via SSL and other digital security measures. We also comply with industry standards for payment card security. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

 

Data Sharing and Disclosure

 

We do not sell, trade, or rent your personal identification information. However, we may share information in the following circumstances:

  • With Shopify, vendors, and third-party service providers who assist in our business operations, including payment processing, shipping, data analytics, customer support, and cloud storage
  • With business and marketing partners to provide marketing services and show you relevant advertising based on your online activity
  • When you direct or consent to disclosure, such as to ship products or through social media integrations
  • With our affiliates or within our corporate group
  • For legal compliance, including responding to subpoenas, search warrants, or other legal requests
  • During business transfers such as a merger, acquisition, or sale

 

Relationship with Shopify

 

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in other countries. To learn more about how Shopify uses your personal information and your available rights, visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en

 

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

  • Account Information: Retained as long as your account remains active
  • Legal Compliance: Retained as needed to meet legal obligations, resolve disputes, or enforce applicable agreements

 

Your Rights and Choices

 

Depending on where you live, you may have some or all of the following rights:

  • Right to Access / Know: Request access to personal information we hold about you
  • Right to Delete: Request deletion of your personal data, except data we are required to retain for legal or security purposes
  • Right to Correct: Request correction of inaccurate personal information
  • Right of Portability: Request a copy of your personal data in a structured format
  • Right to Opt Out of Sale or Sharing for Targeted Advertising: You can exercise your opt-out rights here. If you visit our website with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that device and browser. To learn more visit https://globalprivacycontrol.org
  • Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails such as order confirmations and account updates

If you reside in the UK or European Economic Area, you may also have the following rights:

  • Objection to Processing and Restriction of Processing: You may ask us to stop or restrict processing of your personal information for certain purposes
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw it at any time without affecting the lawfulness of prior processing

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf, subject to verification requirements. We will respond to your request in a timely manner as required by applicable law.

 

Complaints

 

If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority. For the EEA, you can find the relevant supervisory authority here.

 

International Transfers

 

We may transfer, store, and process your personal information outside the country where you live. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent agreements from the relevant authority in the UK, unless the transfer is to a country deemed to provide adequate protection.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date. Continued use of the Site after updates constitutes acceptance of the revised policy.

 

Contact

 

If you have questions or concerns about this Privacy Policy or wish to exercise any of your rights, please contact us:

Email: support@kinovalabs.co Contact Form: https://kinovalabs.co/pages/contact-us Address: Kinova Labs LLC, 732 S 6th St, Ste N, Las Vegas, NV 89101, USA Hours: Monday to Friday, 9:00 AM – 5:00 PM

For the purpose of applicable data protection laws, we are the data controller of your personal information.