FAQ
FREQUENTLY ASKED QUESTIONS
PRODUCT
What is Kinova Labs Saffron? Kinova Labs Saffron is a premium saffron supplement formulated to support mood, focus, and overall wellbeing. Each capsule contains a clinically studied dose of saffron extract standardized for active compounds.
What are the benefits of saffron? Saffron has been studied for its ability to support positive mood, reduce stress, improve focus, and promote better sleep. It is one of the most researched natural ingredients for emotional and cognitive wellbeing.
How do I take it? Take one capsule daily, preferably with a meal. Consistency is key — most customers begin noticing results within 2–4 weeks of daily use.
Is it safe? Yes. Our saffron extract is manufactured in a GMP-certified facility and undergoes third-party testing for purity and potency. As with any supplement, consult your healthcare provider before use if you are pregnant, nursing, or taking medication.
Does it contain any allergens, fillers, or artificial ingredients? No. Kinova Labs Saffron is free from artificial fillers, binders, and common allergens. We keep the formula clean and straightforward.
ORDERS & SHIPPING
How long does shipping take? Orders ship within 1–2 business days. Delivery typically takes 8–12 business days within the United States and 8–14 business days for international orders.
Do you ship internationally? Yes, we ship worldwide.
Will I receive tracking information? Yes. Once your order ships you will receive a tracking number by email. Please allow 2–5 business days for tracking to update — this is normal and does not indicate a problem with your order.
My tracking hasn't updated in a while. What should I do? International shipments can take time to register movement. If your tracking shows no update for 10 or more business days and your full delivery window has passed, contact us at support@kinovalabs.co and we will investigate immediately.
What if my package is lost? Every order is personally insured by us. If your package is genuinely lost or never delivered, we will send a replacement at no cost to you — no hassle required.
RETURNS & REFUNDS
Do you offer a money-back guarantee? Yes. We offer a 60-day money-back guarantee on your first order. To qualify, you must send a check-in email to support@kinovalabs.co between days 20 and 40 from your delivery date sharing how things are going. Customers who do not send this check-in within the window forfeit eligibility. If after 60 days you are still not satisfied, contact us and we will process your refund in full. No need to send anything back.
Do I need to return the product to get a refund? No. We do not require you to return the product to receive your refund.
What if my order arrived damaged or defective? Contact us at support@kinovalabs.co with a photo of the issue within 7 days of delivery and we will arrange a replacement or full refund immediately.
SUBSCRIPTIONS
What are the benefits of subscribing? Subscribers receive the best per-unit pricing and never have to worry about running out. Your order ships automatically at the frequency you select.
How do I manage or cancel my subscription? You can cancel, pause, or modify your subscription at any time through your personal subscription portal. A direct link to your portal is included in every subscription confirmation and renewal email. No phone call or email required — it is fully self-service.
Can I get a refund on a subscription renewal? Subscription renewal orders are processed and dispatched on the morning of your billing date. Once processed, renewals are non-refundable. If you wish to cancel, please do so at least 24 hours before your next billing date.
The 60-day guarantee — does it apply to subscription renewals? No. The 60-day money-back guarantee applies to first-time orders only and cannot be applied to recurring subscription charges.
CONTACT
How do I get in touch? Email us at support@kinovalabs.co or fill out our contact form at https://kinovalabs.co/pages/contact — our team monitors support daily and will get back to you promptly.
What are your customer service hours? Monday to Friday, 9:00 AM – 5:00 PM.